About us - My outsourcing story

 

Gavin
I thought, I was Clark Kent in my role as Operations Director for Total Success Institute .  In 2004 we were a small company with 2 Coaches, a fantastic product and lots of ideas. There was so much to do and I didn't even think about who else could help me, I wasn't really aware of outsourcing as a concept. 

I came across someone who was offering websites for coaches for around $150, I picked up the phone and called him. I wanted to know how he was able to offer a price so low. TSI had already been stung for $5000 on an aborted attempt to organise a database driven site.

The answer that I was given was that, he was using a company in India, who were producing good quality sites for that price.  I suppose that is where the seed for Outsource Success was first planted. I had already developed some expertise in

  • Web Design
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  • SEO
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  • Blogging
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  • Adwords/PPC
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  • Shopping Carts
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  • Virtual Learning Environments (Moodle)
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  • Open Source Software.
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  • Membership sites
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  • Autoresponders
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  • Affiliate marketing

I relished finding new systems and projects to implement , however I realised that once I acquired the knowledge and skill of how to complete a task, there was not much to be gained by continuing to do it as the tasks were not income producing.

 
 

The next stage I went through was to identify organisations and individuals primarily in India that could do the work for meI learnt a lot, I swore a lot and I ranted a lot and occasionally I was surprised and pleased with the results.

I became tired and frustrated by spending time teaching outsourcers and also in house people, how to complete the common tasks that I no longer wanted to do. I started creating Camtasia videos of me carrying out the specific tasks that the outsourcers could view in their own time and not involve me having to teach them.  That was a huge breakthrough.


 
Recently, I have pushed my outsourcing to another level, having identified a top quality person based in India , I now have him manage the outsourcers for me.  Now he runs the company for me and all I do is the introductory calls with clients on the front end , which is what I really enjoy and am good at. I'm playing to my strength.
Superman This is the stage that I want to bring the clients of outsource success to very quickly, so they don't have to go through the growing pains that I have in my outsourcing journey.
I look forward to working with you, its time to stop wearing your underpants outside your tights, you're not Superman or Wonder Woman.
You can't do it all yourself, let us help you win.
 
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